Legal contact and complaints

Last updated October 23, 2026

One address for all of it: support@crewstay360.com. Put the topic in the subject (for example “Complaint”, “Privacy request” or “Legal notice”) so it reaches the right place quickly. Kenny Explores America LLC operates CrewStay360. You never have to come to us first: the agencies at the bottom take complaints directly.

Making a complaint

Tell us about anything that went wrong: a pad page that’s inaccurate, unsafe or discriminatory, an owner or user who misled or mistreated you, a charge you dispute, or something we did. Include the pad page’s link or name, what happened and when, and how to reach you.

1. We confirm we have it within 3 business days.
2. We look into it, which may include asking the owner, and may hide a pad page while we do.
3. We tell you what we decided and why within 30 days, or tell you if we need longer and when you’ll hear.
4. If you disagree, reply and we’ll review it again.

We aren’t a party to rentals between crew and owners, so we can’t decide a dispute between you or order a refund. We can remove pads, end owners’ access, and tell you where to go next. We don’t retaliate against anyone for complaining, and we keep complaints confidential, sharing only what’s needed to look into them.

Report a pad page

Every pad page has “Report this page” at the bottom. Or email support@crewstay360.com with the page’s link. Something unsafe right now? Call 911 first.

Other topics

• Privacy requests (see, correct or delete your information): Privacy explains how; we answer within 30 days.
• Accessibility problems or a form you can’t use: Accessibility; we aim to reply within 3 business days.
• Fair housing concerns and accommodation requests: Fair housing.
• Copyright: the notice steps are in the Terms.
• Security problems in the site: see security.txt. Please don’t access anyone else’s information to prove it.
• Email you didn’t want from us: the unsubscribe link in it works straight away, or email us. Service messages (sign-in links, replies, agreements, your stay) can’t be switched off while you have an account.
• Your rent, deposit, repairs or a move-out at a pad: start with the pad’s owner, who is your landlord. Report repairs from My Stay. If it isn’t sorted out, tell us, and see the agencies below.
• Legal notices, subpoenas and law enforcement requests: email support@crewstay360.com with “Legal notice” in the subject. We tell people about requests for their information unless the law forbids it.

Outside CrewStay360

You can also go to:

• Your state attorney general’s consumer protection office. In Washington: atg.wa.gov/file-complaint.
• The Federal Trade Commission: reportfraud.ftc.gov.
• For housing discrimination, HUD and state agencies, listed on Fair housing.
• For a dispute with a landlord, your local tenant rights or legal aid organization.